Expert Electrical Diagnosis
Instructor: Mike Cleary
This 4 hour class is all about helping you become proficient at electrical and electronics diagnostics. Whether you are an apprentice technician looking to become more proficient in diagnostics, or a seasoned veteran who would just like a refresher while also learning new information, this is the course for you. You will learn the skills necessary to become more efficient and profitable.
This is NOT your typical electrical class! Become an expert electrical and electronics diagnostics tech!
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Ford 6.7L Powerstroke Diesel: Technician Power Tips
Instructor: Mike Cleary
This 4 hour class provides comprehensive training on engine operation, diagnostics, and repair. Topics include injector analysis, electronic engine controls, fuel and air management systems, PCM functions, and exhaust aftertreatment. The course covers hard start, no start, and performance diagnostics with practical testing procedures and case studies. Technicians also learn repair strategies, common failures, tool recommendations, scan tool use, module reprogramming, and troubleshooting exhaust aftertreatment systems.
Additional sections review maintenance practices, service messages, technical bulletins, and other key information to help technicians efficiently diagnose and repair Ford 6.7L Powerstroke Diesel engines.
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Service Advisor Foundations
Instructor: Coralee Zueff
This 8 hour class is an interactive, full-day workshop designed specifically for true beginners entering the service advisor role. Unlike training programs built for seasoned professionals, this course focuses on essential, foundational skills to ensure new advisors feel confident from day one. Participants will gain a clear understanding of daily repair shop operations, learn how to communicate effectively with both customers and the shop team, and develop the ability to explain maintenance needs and common vehicle systems in clear, customer-friendly language. By the end of the workshop, attendees will be able to accurately create work orders, estimates, and invoices—walking away with the core competencies needed to start strong in their new position.
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Communicate like a Pro:
Skills for Service Advisors
Instructor: Coralee Zueff
This 4 hour class is designed to help automotive service advisors master the communication skills essential for today’s fast-paced service environment. This course teaches advisors how to communicate clearly, confidently, and professionally across all modern channels—whether speaking with customers at the counter or collaborating with technicians in the shop. Participants will learn how to build trust, gather accurate information, and present diagnoses and estimates effectively, while also improving workflow through stronger technician communication and precise repair order creation. The course also covers best practices for in-person conversations, phone etiquette, professional email writing, and efficient text messaging, along with guidance on using AI responsibly to enhance communication and boost productivity.
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Service Advisor’s Guide to Explaining Diagnostics, Repairs, & Maintenance for Customers
Instructor: Coralee Zueff
This 4-hour class is designed to help service advisors strengthen their communication and sales skills. While technicians often have extensive training opportunities, advisors frequently receive less development—yet their ability to clearly explain diagnostics, repairs, and maintenance directly impacts shop performance and customer satisfaction. Participants will explore practical strategies for boosting service sales and enhancing customer interactions, starting with real-world diagnostic case studies that teach how to explain diagnostic processes effectively while reinforcing that diagnostics are not free. The workshop also covers modern manufacturer maintenance schedules as well as commonly recommended maintenance services.